FAQs

Aqua EZ products are available at your local Lowe’s Store or at www.lowes.com/pool. You can check store location or product availability there.

Contact us. We will work hard to find the part you need. But do remember that in most cases, discontinued parts are no longer produced by the manufacturer and can no longer be acquired.

Contact us. Oftentimes, customer service can help you with your service needs; however, if it is a return of the money you seek, then yes, return it to the store within the required warranty. You can reach Aqua EZ support at (877) 852-4264.

Above-ground pool liners will last 6—10 years in most cases. The factors that dictate their longevity are essentially the same as those of an in-ground liner. Although many pool builders argue that a properly installed liner will guarantee longevity, other factors such as water chemistry, chemicals used, and luck will also be significant factors.

No. Draining the pool may cause the liner to wrinkle or slip, often needing professional repair. Using an underwater pool patch kit makes it unnecessary to have a dry surface to complete the repair. You may need a new liner if the hole or tear is larger than 6 inches. Contact a professional to inspect the damage and determine if it is repairable.

There are a few variables that affect the answer to this question. In a perfect world with a properly sized and maintained pump and filter system, a pump motor should run for years without a problem. However, pumps are often oversized which means that strain on the motor is common. As an oversized pump tries to force water through an undersized filter, there is resistance that will eventually burn the motor out.

Other factors that shorten the life of a motor will be poor or no maintenance, corrosive weather conditions, or improper installation. We have had some customers who have burnt out a motor in less than a year and others who call because they finally need a replacement motor after more than a decade of pump use. Much will depend on the proper sizing and care of your pump and filter. The typical manufacturer’s warranty on replacement pool pump motors is one year.

Depends on the weather. If you experience a lot of heavy rain where you live, you may want to consider a motor cover. If you use a cover, make sure there is plenty of ventilation around the motor to prevent overheating. In the winter we suggest that you bring the pump inside or cover it to prevent snow or ice from getting on the motor windings.

10–12 hours. The idea is to run all the water in your pool through the filter system at least once a day. An average filter system on your pool, if it was built correctly, should turn over the water around 2–3 times a day. With this assumption, you can safely run your filter for about 12 hours a day. That should (again, depending on your system) run all the water in your pool through the filter system at least once. Run the filter for 10–12 hours a day. Of course, the more the better.

In the evenings. Usually, the best times to run your filter system, that will save you money, is between 9:00 p.m. and 9:00 a.m.—this is when less people are consuming energy, which drives down the rates.

The most common problems you will find when there is an air leak is a bad thread sealant where the pipe enters the pump, a leaky valve stem or even a break in the plumbing. You can also find leaks around the pump lid O-ring as well. If you want an easy test to find the leak, try using shaving cream. Spread the shaving cream in the areas that are most likely the cause of the leak. If you see the foam start to dimple, you have just found your leak. Replace the defective parts and your problem will be solved.

Backwashing a sand filter is a relatively easy process that is done by simply reversing the flow of water back through the filter in the opposite direction sending the dirty water to waste. For step by step instructions, click “here.”

Pool winterization is part of your yearly maintenance in most climates. We have put together a general instruction book on this process. Contact us for assistance.

Here is the pool volume formula:
(Length x Width x Average Depth x Multiplier = Volume in US Gallons)

• Determine the Multiplier: 7.5 for Rectangle, Square, or Free-Form pools 5.9 for Round or Oval pools
• Determine the Average Depth: To determine the average depth in a pool where the bottom slopes, measure the shallow end, the deep end depth. Add them together and divide by two (2).

Example: Shallow End=2 ft. Deep End = 10 ft. (2 ft. + 10 ft.=12 ft.; 12/2=6 ft. average depth)

pH is a measure of how acidic/basic water is. The range goes from 0–14, with 7 being neutral. A pH of less than 7 indicate acidity, whereas a pH of greater than 7 indicates a base. pH is really a measure of the relative amount of free hydrogen and hydroxyl ions in the water. Water that has more free hydrogen ions is acidic, whereas water that has more free hydroxyl ions is basic.

Since pH can be affected by chemicals in the water, pH is an important indicator of water that is changing chemically. pH is reported in “logarithmic units.” Each number represents a 10-fold change in the acidity/basicness of the water. Water with a pH of five is ten times more acidic than water having a pH of six.

A pH level between 7.2 – 7.8 is recommended.

A weekly check of your total alkalinity levels is a good way to keep your pH level consistent. If your TA is too high, it makes pH adjustment difficult, and if TA is too low, pH is hard to control. Add an acid to lower TA and add sodium bicarb to increase TA to a range of 80-120 ppm.

Algaecides are used to prevent or kill algae. The three basic types of algae are green, black, and mustard/yellow algae, which are commonly introduced by wind, rain, bathing suits worn in lakes or streams. Algaecides used in a maintenance program will prevent algae growth if chlorine levels drop.

Clarifiers are used to clear cloudy water. Products called clarifiers gather particles into larger groups and help the filter to remove them. Smaller particles can be removed leaving clear, sparkling water. Flocculent will also clear cloudy water by settling debris to the bottom of the pool. This dirt and debris can then be vacuumed to waste, or bypassing the filter.

The recommended level for sanitizers is at 1–3 ppm. Sanitizers kill or prevent algae growth and bacteria. Chlorine and Bromine are both sanitizers. Five common forms of sanitizer are packed as a granular powder, liquid chlorine, compressed stick, compressed 1” or 3” tablet. Bromine tablets are normally packaged as 1” tablets.

A shock treatment removes chloramines from the water. Chloramines are the remains or by-product after chlorine has killed germs or bacteria. They omit odors and cause skin and eye irritation. A non-chlorine shock or high levels of chlorine shock will remove chloramines from the water. Pool water should be shocked weekly or more often if necessary. Shock when no chlorine is present or when combined chlorine is higher than free available chlorine. Use a test kit to determine proper levels of chlorine.